If you feel that you have lost MVP tokens due to a software error and would like to request replacements, please fill out the form below and click Submit. Requests will be evaluated as soon as possible, usually within 5-7 business days (sometimes longer depending on work load) and you will be notified via email by our support staff.
PLEASE UNDERSTAND WE CANNOT / DO NOT / REFUND TOKENS USED DUE TO MISTAKES AND OR USER ERROR. Tokens used / lost while using the wrong keys, bad keys, or failing to follow the procedures outlined in our online User Manual and Key Look Up Guide are not refundable.
We use these requests in part to identify & resolve issues and make improvements when possible so please understand that We cannot refund tokens unless all of the requested details including the Make, Model, Year & complete and accurate VIN of the car you worked on are listed.
One vehicle per request please. If you have more than one request please do not mix several vehicles into one form.
Only customers who have registered their equipment using the AD loader or on Advanced-Diagnostics.Com are eligible for use of this form.
The information you provide to us here is invaluable and will help to maintain the highest levels of software functionality.